The Club has implemented a rigorous Responsible Gambling Policy (RGP) to promote responsible gambling practices among those who choose to gamble and to prevent the underaged from gaining access to betting channels. Betting account applications are closely scrutinised and credit betting is not allowed. All of the Club’s front-line betting staff receive both initial and refresher training to ensure they can implement the RGP policy effectively.
In addition, the Club is the major contributor to the Ping Wo Fund, which was established in 2003 to support public education programmes and to provide gambling counselling and treatment services. In 2015/16, the Club more than doubled its contributions to the Ping Wo Fund, from HK$20 million a year to HK$45 million. By 2019, the Club’s total contributions to the Fund will have exceeded HK$360 million.
The Club's efforts to promote responsible gambling are widely recognised. In 2011 it was granted Level 4 accreditation, the highest possible, under the Responsible Gambling Framework of the World Lottery Association (WLA). In March 2015, it was awarded Level 4 recognition for the second time, becoming the first operator in Asia to be so recognised.
The Club is committed to preventing its operations from being used for money laundering and has put in place an anti-money laundering policy and framework, which makes reference to the internationally recognised Financial Action Task Force recommendations and industry best practice.
The Club remains constantly alert to the dangers posed by illegal gambling operators, particularly their growing use of online and other technologies to target the most vulnerable members of society. The Club will continue to work with Government and law enforcement agencies to tackle such operators, and to ensure that those who choose to gamble can do so in a lawful and properly regulated environment.