The Hong Kong Jockey Club announced today (3 January) the appointment of Mr Dennis Hau as Executive Director, Customer Strategy, Insights and Innovation (EDCSII) with effect from 11 January 2023.   

Mr Hau will be a member of the Board of Management and report directly to the Club’s Chief Executive Officer, Mr Winfried Engelbrecht-Bresges.

Leading the Customer Strategy, Insights and Innovation (CSII) Division, Mr Hau will be instrumental in driving the ongoing transformation of the Club into a customer centric organisation. Specifically his mandate is to develop a holistic customer strategy and to define the customer experience journey across all of the Club’s businesses, segments and channels. As such he will set customer experience standards and co-ordinate the design of the customer journey and the delivery of customer care across all businesses, segments and channels. 

Mr Hau is a seasoned leader with wide-ranging experience of business development, portfolio management, product management and digital customer business across Asia, including in the Mainland, Hong Kong and Southeast Asian countries.

Prior to joining the Club, Mr Hau was the Group Vice President of Tencent Music Entertainment Limited. During his tenure at Tencent, Mr Hau spearheaded several merger and acquisition initiatives and set up the Tencent International Product Centre and International Business Group. He has also worked at Oracle Corporation, taking charge of business intelligence, data analysis and product development in the Mainland, Hong Kong, and the United States.

Mr Hau holds an Executive MBA from HKUST-Kellogg and a Bachelor of Science in Business Computing from the University of Winnipeg in Canada.

The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2021/22, the Club returned a total of HK$33.6 billion to the community. This included HK$27.0 billion to the Government in duty, profits tax and Lotteries Fund contributions and HK$6.6 billion in approved charity donations.  The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.